Renewal By Andersen of Western New York Reviews

Here at Renewal by Andersen of Western New York, we’re proud of the high quality service we’ve provided over the years to thousands of customers. See our reviews below or submit your own with the button below. We’d love to hear from you. 

Featured Reviews

⭐⭐⭐⭐⭐

“Friendly & Professional”

March 30, 2020

We recently had our windows replaced by Renewal by Andersen and the  service was excellent. John led our installation and he was friendly & professional as was the rest of the team.  The installation was executed efficiently and completed before we expected. Our salesperson, Jon Kitts, stopped over during the installation to ensure everything met our expectations.  Danielle C, the project manager,  was a pleasure to deal with during the process.  Windows look amazing and we have already received several compliments from neighbors.  The entire team makes sure you are happy throughout the entire process from start to finish.

Kathy & Dwayne

Lancaster, NY

⭐⭐⭐⭐⭐ Confident in our Decision Nov 21, 2019 My wife and I had the pleasure of working with Pierce Hicks from Renewal by Anderson who provided exceptional customer service during our initial consultation. He answered all our questions, was very knowledgeable, personable, professional, and courteous. We are confident in our decision to have chosen RBA for our next home project!
Ray & Maggie Matos

Google Reviews

Renewal By Andersen of Western New York
4.6
Based on 427 reviews
powered by Google
Aditi Chaudhri
Aditi Chaudhri
14:40 31 May 20
Our experience has been fantastic! David Alkaher and his team, especial Zach, did such a wonderful job explaining their... product, their company, and their goals. They never pushed the sell onto us and made us feel good about choosing them. They were also so kind and understanding while we made a decision and worked with us to make it a reality.read more
Holly Bedient
Holly Bedient
20:40 29 May 20
Working with Sam B was a great experience. He was extremely professional, informative and made the process very easy. I... never knew there was so much to windows. This will be a fantastic investment in our home that was made simple by Sam!read more
Marissa Privitere
Marissa Privitere
00:03 23 May 20
Renewal by Anderson makes and sells a top notch composite window. Their business model and warranties make it possible... for my family to replace our 32 year old windows with what my research showed me are the best on the market, and in a very affordable way thanks to financing options. The salesman, Sam, did a great job using Zoom to teach us about their products and respected our concern about having people in the house during the covid-19 emergency. It was also very refreshing to work with the Regional Manager who answered all of our questions and did not try to oversell anything that we do not need. He is a professional with integrity and honesty and it has been a pleasure to work with him.read more
Kirk Baker
Kirk Baker
22:43 29 Apr 20
My wife called and asked for "a quote on replacing a window." Was told she would need 60 minutes & husband present,... reiterated only wanted quote and husband not available, appointment set up regardless. Salesman came to where I was working outside house and asked me to set aside 90 minutes, I had no idea what he was talking about. She received him, I joined when done with work, we kept children out of the way while he took over 90 minutes. Asked how much we thought one new window would cost, we shared actual quote (~$530.00), he basically said we were lying. Then told me he needed answer right away, I explained we never did that, but would certainly call him tomorrow either way. Never did we ask for 90 minutes to be taken from us, in fact insisted we didn't want it. We were extremely gracious and welcoming to someone who insisted he take our time when we explained to scheduler and salesman we didn't want it. After he left, we did talk about it and agreed the product looks great but such high cost ($17,200+ for nine windows to match) was more than we wanted to invest in windows at the time (new home purchase with list of improvements).Next day I called to explain the outlay was higher than we were prepared to go at the time. He told me he was a Catholic so he could tell we were lying from the start and I didn't need to waste the phone call. Quite frankly, if you insist on imposing on people's time when they tell you they don't want it, and then you insult them and call them liars when they treat you with courtesy, you should not be in sales. Andersen seems to have a great produce, but we will never, ever buy anything from them and will certainly discourage others from buying from them, because if you can't be civil you don't deserve to be in business.read more
Patrick Jagla
Patrick Jagla
00:25 28 Feb 20
Tom Jones was our sales representative. From the time he walked into our home, he displayed professionalism. He was not... pushy and assisted us with making a decision that best fit our home and pocketbook. Would I recommend Tom to my friends and family? The answer is simple Hell yes! In fact when we are ready to replace more windows in our home, we will be calling Tom Jones.read more
Lesley Rivera
Lesley Rivera
03:08 27 Feb 20
We had a great experience with Jon LePore in our home today. As this is the home I grew up in we have emotional ties... and don't plan on leaving. With that being said we were looking for a good quality product that we feel good about. Jon made us feel all around great about their product and presented everything very well. Jon is friendly, professional yet down to earth. We are happy and confident we are getting good windows.read more
Harry Mueller
Harry Mueller
17:14 26 Feb 20
Don Ellis service Scott Peace Great guys did a great job made us feel like were important no matter what. Scott is... great to deal with very easy to talk to about any thing. Scott and Don definitely show u that they take care of u and look at every detail I'm all ready looking with Scott to do the other door and after that windows. My mom at her place loves the work they did and is all ready saving up for the next job she wants done by wonder windows and I'm doing the same. Scott definitely came of and put his other jobs on hold to come back to my place to touch up some things and Don also did as well. Scott and Don are easy going and easy to talk to and want to do the best job. Great guys great company that wants to save u money and not take advantage. 6 stars after today thanks again.read more
Lynda Greve
Lynda Greve
02:08 12 Feb 20
Bob was thorough and knowledgeable in presenting the Anderson story. In addition he was congenial and it was a pleasure... to interface with him. Most of all he was not pushy nor did he press hard for a sell. We will definitely be contacting him in the future (probably within a year) as we believe in the value that Renewal by Andersen provides.read more
Colleen Shaughnessy
Colleen Shaughnessy
02:05 12 Feb 20
We have lived in our home for 30 years and we knew some of our windows needed replacing. Jamie Shaughnessy spent... quite a bit of time explaining to us the benefits of your product. He was very informative and he answered all of our questions. He helped us to understand the quality of your product. We will definitely at some point be purchasing additional windows and possibly a few doors. Jamie was a delight to work with.read more
John Broman
John Broman
15:55 11 Feb 20
Great product. Great Sales Rep Corey Smithe! Corey made our experience at our in home estimate fun and informative. ... He was on time and looked sharp. First impressions always matter to us. He then impressed us with his knowledge of the product vs what we currently have. The best compliment we can give to Corey is not this review. It is to refer all our friends and family to him when they are navigating the rough sea of window salesman.read more
Carrie Beth
Carrie Beth
00:45 07 Feb 20
David A came for an appointment to give me pricing and explain about the windows, doors, and the entire process. He... was super nice, helpful, and did an amazing job of making me feel comfortable and confident with my decision. Can’t wait to see my new doors and windows. Highly recommend!read more
Karen Hartnett
Karen Hartnett
21:18 06 Feb 20
We had two visits from sales representatives. One quite a few months ago and a follow up visit today. Neither Tom Jones... nor Jon Pore were pushy. They were knowledgeable and helped educate us about the replacement window market. We were sold on the quality of the product and decided to bite the bullet and begin our replacement plan a few windows at a time. Who knew that the windows take several months to manufacture as they are custom fit? So if we want a warm weather install, now is the time to order!read more
Elvis Reyes
Elvis Reyes
19:19 04 Feb 20
Quality presentation of a high quality product. Caleb Mitchell showed poise and ability to listen as well present... your product. He did a great job, I believe he cares about your window as if he was putting them in my house, himself.read more
Amanda Cocchiara
Amanda Cocchiara
01:18 22 Jan 20
We met with Zack Hill tonight to discuss windows and a patio door. Zack was incredibly helpful, informative, and... personable! Zack took his time with us and answered every question we had. He met us exactly where we were at with our home and financial goals. Overall, our experience with Zack was great!read more
Kevin Erickson
Kevin Erickson
16:20 11 Jan 20
Meet with Caleb Mitchell today, this young man is professional and approachable. He is very knowledgeable about the... products he sells. The products he sells are top of the line. The prices reflect that. Although we could not agree on the price of my project it was a pleasure to meet with this Anderson representative.read more
Patrick Duggan
Patrick Duggan
15:09 04 Jan 20
The sales rep (Caleb Mitchell) came out to do his pitch, and was very thorough, knowledgeable, and professional.After... we agreed to to purchase windows, and signed the contract, he called a couple days later to tell us the final measurements were a little different and the project was going to be less than originally quoted.The guy who did the final measurements (Jim P) was equally professional.Good experience!read more
Daniella Mendez
Daniella Mendez
01:45 28 Nov 19
Zack was incredible! He took his time, he was thorough and extremely informative. He was very helpful and understanding... of all situations. We are excited to work with him in the future! Thank you Zack!read more
Charlene Doell
Charlene Doell
20:49 16 Nov 19
Sam Bittker was extremely helpful, knowledgeable, and polite. He explained everything in terms that I could easily... understand, using diagrams, examples and charts. He asked pertinent questions and did a great job answering questions that I had. It is obvious that he is proud of this product and enjoys what he does. I'm very happy with this interaction.read more
Brett
Brett
01:21 13 Nov 19
Great company with even a better experience! Jon LePore was very professional and informative. Gave me options and... assisted me through every step of the process. If you need windows, Renewal is the place to do business with. I would recommend the team to anyone!read more
Alaina Flynn
Alaina Flynn
23:13 12 Nov 19
I had a wonderful experience with Jon LePore. He was very helpful and informative when we met. It wasn’t the common... sales experience. He took the time to explain all of our options to us. I would recommend using them for all your needs.read more
Zachary Pedeville
Zachary Pedeville
22:50 18 Oct 19
Canvassers are great. Always have a pleasant conversation with them when they are at my door. They’ve stopped by a... few times over the past few years and have been very professional every time. Renewal by Andersen definitely does business the right wayread more
Judy Maher
Judy Maher
23:47 03 Oct 19
Zak hill met with me at my home today regarding new windows. He was so pleasant the whole time he was here. Several... hours. He was so patient, polite and knowledgeable of the product he was selling. His math skills and computer technology were great.He apparently received wonderful job training.What a wonderful employee you have to represent your company!read more
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